Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heybear@heybearsensory.com

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at heybear@heybearsensory.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

• Print on Demand items
  
  
• An exception can be made for items deemed faulty that cannot be fixed or replaced by the store as per Consumer Rights Act 2015.
• Faulty Item(s) - Please contact us here you believe your item is faulty and we will be happy to assist you.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at heybear@heybearsensory.com.

Please retain your invoice. Hey Bear Productions Ltd can accept online returns for all item(s) and will process the refund using the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, with tags  attached, and/or labels) within 30 days of receiving a product ordered from our online store.

 Please note we will refund you in 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s) 

Any refunds made by us will be made to the method of payment provided when you placed your order. Hey Bear Productions Ltd reserves the right to withhold amounts for Products which are found to be damaged on return.