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  • Please retain your invoice. Hey Bear Productions Ltd can accept online returns for all item(s) and will process the refund using the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, with tags  attached, and/or labels) within 30 days of receiving a product ordered from our online store.

  • Please note we will refund you in 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s)

  • Any refunds made by us will be made to the method of payment provided when you placed your order. Hey Bear Productions Ltd reserves the right to withhold amounts for Products which are found to be damaged on return.

  • Please be advised, however, that the following item(s) cannot be returned:

    Print on Demand items

  • An exception can be made for items deemed faulty that cannot be fixed or replaced by the store as per Consumer Rights Act 2015.
  • Faulty Item(s) - Please contact us here you believe your item is faulty and we will be happy to assist you.